Rental terms
Draft version dated September 2026. These terms are held for review and have not been approved by a lawyer.
Booking and approval
Submitting a request and paying the deposit does not confirm your delivery. A local operator reviews every request. If no operator approves within three business days, your deposit is refunded and any equipment hold is released.
Deposit and balance
The deposit is 25% of the agreed initial total and is applied to your rental price. It is not a separate security deposit. The remaining balance is charged at the agreed rental end, less any cash already recorded as received.
Payment method
A valid payment card must be on file before delivery even if you plan to pay cash. Choosing cash records an intention, not a payment; cash is only credited once an operator records receiving it.
Care of equipment
You are responsible for the totes, lids and any add-ons while they are in your possession. Return them empty and reasonably clean at the agreed location.
Delivery and pickup limits
Delivery and collection take place at a ground-level exterior or curbside location. Drivers do not enter buildings or carry items up or down stairs.
Overdue rentals
Charges begin accruing immediately after the agreed end time, prorated by the hour from the one-week package rate plus any weekly add-ons you kept.
Missing or damaged equipment
Missing items are charged at the published replacement price. A no-response charge applies only when equipment is missing and more than 72 hours pass without a reply from you.
Changes and cancellations
Change requests, including extra weeks and address changes, take effect only after an operator approves them and any resulting price difference is agreed.